Measuring Service Quality of Lecturer in Covid-19 Condition

This study assesses the quality of lecture services at University Trunojoyo Madura, a State on Madura Island, Indonesia. The instrument SERVQUAL was developed by Parasuraman in 1985, then modified to measure student satisfaction with lecturer during Covid-19 pandemic. self-made questionnaires were distributed students and collected again after being answered. findings have revealed positive service gap patterns (differences between perceptions expectations) almost all twenty attributes dimensions (except assurance dimension). shows that level has met expectations, especially tangibility dimension highest score. Given increasing demand for quality, build satisfaction, it is necessary increase lack services, dimension. done keep competitiveness as state campus island not decreasing.